Bill Hunt’s Ran’ts and Raves

One of the least appreciated responsibilities of a consultant is not delivering recommendations but recognizing when a client’s mental model no longer matches reality. Over the years, I have learned that the best consultants rarely win arguments where a client is deeply entrenched in a belief. The only way forward…

Recently, I had my annual HVAC inspection. Like most homeowners, I view these visits as preventative maintenance. A technician arrives, inspects the equipment, performs a few routine tasks, and hopefully can assure me that everything appears to be operating properly. This year was different. A younger technician asked me to…