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Epiphany Series
Epiphany 32: How to Manage Up When the Boss Has Already Decided
Adjusting the Variables Without Challenging Their Authority On our podcast last week, our guest Jason Kilgore outlined a challenge many of us face in our organizations, where executives have already decided to replace team members with AI. The decision was made, final in their minds. They didn’t disclose the variables…
Epiphany 30: Solving Problems Without Saying “Problem”
The Set-Up: When “Problems” Become Opportunities A few years ago, I was working on a global digital transformation project. After weeks of analysis, I compiled a readout deck for the executive sponsor prior to the broader audience presentation. It was filled with data, charts, and observations, then a comprehensive section…
Agency Management
How We Built CYA Protocols Into Hreflang Builder (And What We Learned the Hard Way)
Why SaaS Software Needs Extra Layers of CYA Hreflang implementation is notoriously fragile. It touches multiple systems, depends…
Software Exit Readiness: Preparing for Sales, Investment, or Acquisition
If Part One, “Software Compliance & Ownership Essentials,” was about building software the right way, this article is…
Software Compliance and Ownership Essentials
Most software founders focus on features, velocity, and go-to-market. But beneath the hood, your product must be legally…
Rants
PMC v. Google: When your Business is Built on Borrowed Traffic
On September 12, 2025, Penske Media Corporation (PMC) filed suit against Google in the U.S. District Court for…
The Subscription Cancellation Hellscape: A War on Friction We’re Losing
Yesterday, I reviewed my credit card statement and saw eight subscription charges. I opened my handy Evernote tracker,…
The Illusion of Choice: Bundling, Unbundling, and the Hidden Cost of Convenience
We’ve reached a point where nearly every service, from flights to home internet to home security, is wrapped…
Travel
48 Hours in Athens Greece
This was our second trip to Athens. Our first was in 1995 when I was invited to defend…
6 Hours in Gibralter
I had wanted to go to Gibraltar since I saw the silhouette of the island in the 1070’s…
Andalusian Adventure Planning Tips
Our Andalusian adventure has in the planning cycle for over 20 years when we first visited Spain. It…