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Epiphany Series
Epiphany 28: Cover Your Assets – Why Agencies and SaaS Teams Need CYA Protocols
The first time I ever experienced a “Cover Your Ass” (CYA) boss was as a teenager working summer shifts at a trucking company with my father. The operations manager was the textbook definition. Every move he made prioritized self-preservation and avoiding blame above all else, even if it cost the…
From Clarity to Autonomy: How the Project Alignment Brief Reduces Chaos and Builds Trust
In Epiphany 27, “Commander’s Intent: Leading with Clarity, Letting Go of Control”, I highlighted that effective leaders focus not on micromanaging the how things get done, but on conveying the why and the what—the intended outcome should be, not every task detail. But in the real world, especially in fast-moving…
Agency Management
How We Built CYA Protocols Into Hreflang Builder (And What We Learned the Hard Way)
Why SaaS Software Needs Extra Layers of CYA Hreflang implementation is notoriously fragile. It touches multiple systems, depends…
Software Exit Readiness: Preparing for Sales, Investment, or Acquisition
If Part One, “Software Compliance & Ownership Essentials,” was about building software the right way, this article is…
Software Compliance and Ownership Essentials
Most software founders focus on features, velocity, and go-to-market. But beneath the hood, your product must be legally…
Rants
The Subscription Cancellation Hellscape: A War on Friction We’re Losing
Yesterday, I reviewed my credit card statement and saw eight subscription charges. I opened my handy Evernote tracker,…
The Illusion of Choice: Bundling, Unbundling, and the Hidden Cost of Convenience
We’ve reached a point where nearly every service, from flights to home internet to home security, is wrapped…
Five Underutilized Search Insights That Could Still Change Your Business
I write this as part rant, part reflection. Over the years, I’ve fought hard to get organizations to…
Travel
48 Hours in Athens Greece
This was our second trip to Athens. Our first was in 1995 when I was invited to defend…
6 Hours in Gibralter
I had wanted to go to Gibraltar since I saw the silhouette of the island in the 1070’s…
Andalusian Adventure Planning Tips
Our Andalusian adventure has in the planning cycle for over 20 years when we first visited Spain. It…